BUSINESS VOCABULARY IN USE ADVANCED
Contents
INTRODUCTION
THE HUMAN DIMENSION
1 The working environment
2 Management styles 1
3 Management styles 2
4 Employment and employability
5 Flexibility and inflexibility
6 Work-life balance
7 Managing talent 1
8 Managing talent 2
9 Team building
10 The right skills
11 Equality and diversity
QUALITY
12 What is quality?
13 Quality standards
14 Quality and people
15 Striving for perfection
COMPETITIVE STRATEGY
16 Strategic thinking
17 Competition
18 Companies and their industries
19 Key strategic issues
20 Innovation
21 Preparing for the future
22 Risk and uncertainty
MARKETING
23 The four Ps and beyond
24 Customer satisfaction
25 Knowing your customers 1
26 Knowing your customers 2
27 Knowing your customers 3
28 Brands and branding
29 Global brands
LOGISTICS
30 Supply chain management
31 Logistics
32 Outsourcing and offshoring
THE INTERNET AND ITS USES
33 Accessing the internet
34 Online communication
35 Knowledge and the internet
36 Internet security
37 The sharing economy
38 Intellectual property
COMPANY FINANCE
39 Financial performance
40 Profit and loss account
41 Balance sheet 1
42 Balance sheet 2
43 Cashflow statement
44 Comparing performance
45 Shareholder value
46 Accounting standards
BOOM AND BUST
47 The business cycle
48 Bursting bubbles
CORPORATE RESPONSIBILITY
49 Corporate social responsibility
50 Social reporting
51 Green issues
52 Climate change
53 Corporate governance
54 Ethical investment
THE GLOBAL ECONOMY
55 Globalization
56 Investment and debt
57 Trade
58 International aid
59 Sustainable development
INTERCULTURAL ISSUES
60 Intercultural teams
61 Intercultural meetings
62 Intercultural networking
WRITING
63 Business writing 1
64 Business writing 2
65 Business writing 3
66 Business writing 4
Answer key
Index
Acknowledgement
