BUSINESS VOCABULARY IN USE Intermediate

Contents

INTRODUCTION

JOBS, PEOPLE AND ORGANIZATIONS

   1 Work and jobs
   2 Ways of working
   3 Recruitment and selection
   4 Skills and qualifications
   5 Pay and benefits
   6 People and workplaces
   7 Companies and careers
   8 Problems at work
   9 Managers, executives and directors
   10 Businesspeople and business leaders
   11 Organizations 1
   12 Organizations 2

PRODUCTION

   13 Manufacturing and services
   14 The development process
   15 Innovation and invention
   16 Products and services
   17 Materials and suppliers
   18 Business philosophies

MARKETING

   19 Buyers, sellers and the market
   20 Markets and competitors
   21 Marketing and market orientation
   22 Products and brands
   23 Price
   24 Place
   25 Promotion
   26 E-commerce

MONEY

   27 Sales and costs
   28 Profitability and unprofitability
   29 Getting paid
   30 Assets, liabilities and the balance sheet
   31 The bottom line
   32 Share capital and debt
   33 Success and failure
   34 Mergers, takeovers and sell-offs

FINANCE AND THE ECONOMY

   35 Personal finance
   36 Financial centres
   37 Trading
   38 Indicators 1
   39 Indicators 2

DOING THE RIGHT THING

   40 Wrongdoing and corruption
   41 Business ethics

PERSONAL SKILLS

   42 Time and time management
   43 Stress and stress management
   44 Leadership and management styles

CULTURE

   45 Business across cultures 1
   46 Business across cultures 2

TELEPHONING AND WRITING

   47 Telephoning 1: phones and numbers
   48 Telephoning 2: trying to get through
   49 Telephoning 3: getting through
   50 Telephoning 4: arrangements and ending calls
   51 Business communication 1: staying in touch
   52 Business communication 2: email
   53 CVs, cover letters and emails
   54 Interns, trainees and apprentices

BUSINESS SKILLS

   55 Meetings 1: types of meeting
   56 Meetings 2: the chair
   57 Meetings 3: points of view
   58 Meetings 4: agreement and disagreement
   59 Meetings 5: discussion techniques
   60 Presentations 1: key ideas
   61 Presentations 2: key steps
   62 Presentations 3: audience interaction
   63 Negotiations 1: situations and negotiators
   64 Negotiations 2: preparing
   65 Negotiations 3: win-win
   66 Negotiations 4: reaching agreement
   Answer key
   Index
   Acknowledgements