I have a reservation under ___.
Check In at a Hotel
Use a realistic hotel check-in to confirm essential information and ask practical questions before accepting the room.
Your goal
By the end of this lesson, you can confirm a hotel booking, understand two check-in questions, and ask about useful services.
Why this roleplay matters
Use English to reach a practical outcome with another person. Learn a complete exchange, practise both roles and then change the details so the final conversation is not a memorised script.
TF13 · Accommodation & Everyday ServicesProgress Focus
Progress focus: CMLISTFP
Use the final independent attempt to apply the 0–2 scoring guide consistently.
30-minute lesson route
- Confirm the observable outcome and connect it to one real learner need.
- Use the visual and first audio for meaning before explaining language.
- Select only the useful-language items needed for this learner.
- Run the guided rehearsal without reading every instruction aloud.
- Run the main task: The guest and receptionist have different booking sheets. Find and solve one incorrect detail before completing check-in.
- Record focused feedback, repeat the weakest part, and complete the exit check.
Engduo Audio: Licensed voices prepared for this lesson. Audio never starts automatically. Use the transcript after the first listening attempt.
1. Understand the situation and roles
Identify who each person is, what each person needs and what successful communication must achieve.
- guest name and ID
- dates and number of nights
- room type and breakfast
- deposit, Wi-Fi, and check-out
Engduo Audio • American English
Transcript — open after listening
Good evening. I have a reservation under Mali Srisuk. It’s for two nights, from the twelfth to the fourteenth.
Engduo Audio • British English
Transcript — open after listening
I can see the booking. You requested a twin room with breakfast. Could I see your passport, please?
Teacher Help · Stage 1
Clarify the two roles and the shared outcome. Model the situation briefly, but do not perform the learner’s role for them.
2. Build the useful exchange
Choose the opening, request, response, clarification and closing phrases needed for one complete conversation.
It’s for ___ nights.
Could you confirm the room type?
Is breakfast included?
What time is check-out?
Could you tell me how to connect to the Wi-Fi?
Teacher Help · Stage 2
Select four to six useful chunks that form a complete exchange. Demonstrate how the turns connect; avoid reading the whole phrase bank aloud.
3. Rehearse one complete exchange
Practise the conversation once with visible support, then swap roles and change one detail.
- Match each question to the booking detail.
- Notice which details the guest gives and which the receptionist asks for.
- Confirm one detail that is different from the booking card.
Teacher Help · Stage 3
Run one supported exchange, then swap roles. Change one concrete detail so the learner must listen and adapt.
4. Complete the roleplay with a new detail
Use the role information to solve the situation. Listen and react instead of reading every line.
The guest and receptionist have different booking sheets. Find and solve one incorrect detail before completing check-in.
Teacher Help · Stage 4
Give each role the information it needs. Let the conversation continue until the practical outcome is reached; correct only when communication stops.
5. Final practice: Roleplay independently
Complete a new round with keywords only, receive one focused correction and repeat the weakest turn.
Check in with a new booking card and ask two questions that matter to you.
Retry: Repeat once with clearer meaning, stronger evidence, or less support.
Teacher Help · Stage 5
Remove the model and use keywords or role notes only. Give one communication correction and one language correction, then rerun the weakest turn.
Exit check
Complete this without reading a model: State the booking name and dates, solve one incorrect detail, and ask two practical questions.
Success looks like: The final room, dates, and included service are accurate and both questions are understandable.
Evidence: speaking · Repeat the weakest part once after focused teacher or self-feedback.
CM · Communication Management
2: Organises ideas, turns, clarification and response coherently.
1: Demonstrates the skill after one focused prompt, correction or self-repair.
0: Cannot yet demonstrate the skill clearly enough to complete the stated outcome.
LIST · Listening Comprehension
2: Understands and uses the required spoken evidence accurately.
1: Demonstrates the skill after one focused prompt, correction or self-repair.
0: Cannot yet demonstrate the skill clearly enough to complete the stated outcome.
FP · Functional Performance
2: Completes the real communication outcome independently.
1: Demonstrates the skill after one focused prompt, correction or self-repair.
0: Cannot yet demonstrate the skill clearly enough to complete the stated outcome.
Use these scores after the independent attempt. Give one specific success note and choose one next practice focus.
Teacher Help · Stage 6
Score the stated Progress Focus from the independent round. Point to one successful interaction move and one next practice focus.
คำอธิบายภาษาไทย — เปิดเมื่อจำเป็นเท่านั้น
under ใช้กับชื่อที่จอง เช่น a reservation under Chanom ส่วน included ใช้ถามว่ารวมอยู่ในราคาหรือไม่
Teacher Guidance · How to conduct this class
30-minute must-do route
- Confirm the observable outcome and connect it to one real learner need.
- Use the visual and first audio for meaning before explaining language.
- Select only the useful-language items needed for this learner.
- Run the guided rehearsal without reading every instruction aloud.
- Run the main task: The guest and receptionist have different booking sheets. Find and solve one incorrect detail before completing check-in.
- Record focused feedback, repeat the weakest part, and complete the exit check.
60-minute extension
- Add a deposit, unavailable room type, or early check-in request.
- Switch roles or conditions so the learner transfers the language rather than repeating the same answer.
- Compare the first and second performance and record one specific improvement.
Make it easier
Keep the guest booking card visible and use only one practical question.
Make it harder
Add a deposit, unavailable room type, or early check-in request.
Likely difficulty
The learner may give all information at once, miss a changed detail, or forget to confirm what is included.
Correction priority
Prioritise names, dates, room type, and confirmation language.
Thai support rule
Keep the Thai panel closed unless examples, visuals, gestures, replay, and simpler English do not allow progress. Return to English after the key distinction is clear.
Progress record
Use the 0–2 guide after the independent attempt and identify one recurring need for the next lesson.
Retry
Give one meaning-focused correction and one language-focused correction at most, then ask for a second attempt.
- Council of Europe — CEFR Companion Volume — Supports the communication-first level range, observable learner output, and interaction focus.
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