Roleplay · B1
Report an Emergency and Follow Instructions
Report an urgent problem, answer a focused question, follow instructions, clarify one point, and confirm the first safe action.
Today’s goal
By the end, you can complete a six-turn emergency report without reading a full script. Your listener should understand what happened, where it is, what is known, and what you will do first.
CM Conversation management
Open clearly, answer the question, clarify one instruction, and confirm the action.
FP Functional performance
Make the urgent problem and first safe action easy for the listener to understand.
Your 30-minute route
Teacher Lesson Plan
- Set the two roles and point to the six-turn flow.
- Let the learner choose useful lines; model only when needed.
- Play the Australian-English model once for meaning and once for noticing.
- Run Round 1 with the learner as Reporter.
- Switch roles and change the problem.
- Add one new fact or uncertainty.
- Run the unrehearsed final roleplay, score CM and FP, then retry one weak turn.
Teacher-talk rule: keep setup under 60 seconds per round. Do not interrupt the roleplay for correction.
Know the roles and six turns
3 minReporter
State the problem and exact location. Give only confirmed facts. Ask when an instruction is unclear. Repeat the first action.
Responsible responder
Ask one focused safety question. Give two safe, procedural instructions. Check that the Reporter understood.
- Reporter
Problem + exact location - Responder
One focused question - Reporter
Confirmed facts + uncertainty - Responder
Two-step instruction - Reporter
Clarify one point - Both
Confirm first action + close
Teacher Help · exact setup
Say: “You are reporting a problem. I am the responsible staff member. We will speak for six turns.” Point to each turn. If the learner explains for too long, ask: “What happened? Where exactly?”
Choose usable lines
5 minReporter lines
- “I need to report a safety problem…”
- “It’s outside …, near …”
- “As far as I can tell, …”
- “I’m not sure whether …”
- “Should I … after …?”
- “Understood. I’ll … first.”
Responder lines
- “Tell me exactly where you are.”
- “Is anyone in immediate danger?”
- “Move away from …”
- “Ask people to use …”
- “Wait by … and follow staff instructions.”
- “Please confirm what you’ll do first.”
Fact or uncertainty? Say a fact only when you know it. Use as far as I can tell or I’m not sure whether when the situation is unclear.
Teacher Help · model only what is needed
Ask the learner to build one opening and one clarification. Model one chunk only if the learner cannot start. Keep all instructions procedural: move away, keep others back, use another route, wait at a safe point, follow official directions.
Listen to a short model
4 minRead the model after listening
Reporter
Hello, I need to report a safety problem on the second floor.
Responder
Tell me exactly where you are and whether anyone is in immediate danger.
Reporter
I’m outside meeting room three, near the east stairs. There is water across the corridor. As far as I can tell, no one is hurt, but people are still walking toward it.
Responder
Move away from the wet area and ask people to use the other corridor. Wait by reception and follow staff instructions.
Reporter
Should I stay by reception after warning people?
Responder
Yes. Do not approach the spill. A staff member will meet you there.
Reporter
Understood. I’ll keep clear, warn people to use the other corridor, and wait by reception.
Teacher Help · two listens
First listen: no pausing. Check only location and first action. Second listen: pause after the clarification and confirmation. Ask, “Why does that make the exchange safer and clearer?” Do not drill the whole script.
Guided round: you are the Reporter
6 minScenario A · Wet corridor
There is water across the corridor outside meeting room 3, near the east stairs. No one appears hurt. People are still walking toward the area.
problemexact locationknown factsclarifyconfirm
Teacher Help · Round 1
Play the Responsible responder. Ask one focused question. Give: “Move away from the wet area and ask people to use the other corridor. Wait by reception.” If needed, prompt only with “Clarify one point” or “Confirm your first action.” Do not correct during the round.
Role switch: you are the Responder
5 minScenario B · Partly blocked exit
Several boxes are partly blocking an exit near the training room. No one is trapped. People can use the main exit near reception.
ask locationcheck dangertwo safe stepscheck understanding
Teacher Help · role switch
Play the Reporter and give only the scenario facts. The learner may say: “Keep people away from that exit. Ask them to use the main exit and follow staff instructions.” Stop any technical advice or request to move the boxes; redirect to safe procedural language.
Add a new variation
3 minScenario C · Smell of smoke
You notice a smell of smoke near the staff kitchen. You do not know the cause. You are already moving away and have not investigated.
Teacher Help · make it new
Give 20 seconds to choose a role. Use only the cue words if needed. The safe response is to move away, keep others back, report it, and follow official directions—not to investigate.
Final Practice: unrehearsed roleplay
4 minThe teacher chooses a fresh, low-detail safety problem and assigns your role. Complete the exchange without reading a full script.
- Make the problem and location clear.
- Answer or ask one focused question.
- Give or follow two safe procedural instructions.
- Clarify one point.
- Confirm the first action and close.
CM · 0–2
2 manages the exchange independently
1 completes it with one prompt
0 cannot complete the turn sequence yet
FP · 0–2
2 problem and first action are fully clear
1 one detail needs clarification
0 the listener cannot identify the safe first action
Teacher Help · evidence and retry
Do not interrupt. After the close, give one interaction point and one functional-language point. Ask the learner to retry only the weakest turn. Record CM and FP separately.
คำอธิบายภาษาไทย
เป้าหมายไม่ใช่การให้คำแนะนำด้านเหตุฉุกเฉิน แต่คือการฝึกภาษาอังกฤษเพื่อ รายงานปัญหาให้ชัด ตอบข้อมูลเท่าที่ทราบ ขอความชัดเจน และยืนยันสิ่งที่จะทำเป็นอันดับแรก
- As far as I can tell… = เท่าที่ฉันสังเกตได้ในตอนนี้
- I’m not sure whether… = ฉันยังไม่แน่ใจว่า…
- Should I … after …? = หลังจาก…แล้ว ฉันควร…ใช่ไหม
- Understood. I’ll … first. = เข้าใจแล้ว ฉันจะ…ก่อน
Continue this learning path
Organise the incident facts before the live exchange. Review · ListeningUnderstand a Safety Warning
Recognise the hazard, restriction and safe alternative. Review · VocabularyWarnings and Emergency Help
Reuse core warning and help language. Language supportGive Clear Step-by-Step Instructions
Make short instructions easier to follow.
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