PROF · 1–3
1 Tone or wording creates friction or uncertainty.
2 Mostly clear and professional, with some unnecessary wording.
3 Concise, polite, constructive and appropriate throughout.
Clarify a Task and Confirm Next Steps
Topic Family TF19 · Meetings, Projects & Decisions
Turn an unclear work request into a shared action plan by asking connected questions, confirming the agreement and adapting when conditions change.
Why this lesson matters · เหตุผลที่เรียนบทนี้
For learners: Clarify an unclear work request, confirm scope, priority, ownership and deadline, then adapt the agreed plan when conditions change.
For teachers: The lesson moves from noticing information gaps to functional language, connected follow-up questions, an accurate close, a changed condition and an independent roleplay with focused retry.
สำหรับผู้เรียน: ฝึกรับงานที่กำกวมให้ชัดเจน ยืนยันขอบเขต ลำดับความสำคัญ ผู้รับผิดชอบและกำหนดส่ง แล้วปรับแผนเมื่อเงื่อนไขเปลี่ยน
สำหรับครู: ลำดับจากการมองหาข้อมูลที่ขาด เลือกภาษาตามหน้าที่ ถามต่อจากคำตอบ ทวนข้อตกลง รับมือเงื่อนไขใหม่ และจบด้วยสถานการณ์จำลองพร้อมแก้จุดอ่อน
Your Goal
By the end of this lesson, you can clarify an unclear work request, confirm scope, priority, format, ownership and deadline, then summarise the agreed next steps without relying on a script.
คำอธิบายเป้าหมายภาษาไทย — เปิดเมื่อจำเป็น
ถามให้งานชัดเจน ยืนยันขอบเขต ลำดับความสำคัญ รูปแบบ ผู้รับผิดชอบ และกำหนดส่ง ก่อนสรุปสิ่งที่ตกลงกันได้ด้วยตนเอง
Why this lesson matters · ทำไมต้องเรียนบทนี้
Many workplace mistakes begin before the work starts: people accept an unclear request, silently guess the missing details and discover the mismatch too late. This lesson trains you to clarify early and close the conversation with an actionable plan.
บทเรียนนี้ไม่ได้วัดเพียงว่าจำประโยคได้หรือไม่ แต่ตรวจว่าสามารถค้นหาข้อมูลที่ขาด ปรับคำถามตามคำตอบ และสรุปข้อตกลงที่นำไปทำงานต่อได้จริงหรือไม่
Progress Focus PROFCMFP
PROF · Professional Communication
Use concise, polite and constructive language appropriate for a workplace request.
Use concise, polite and constructive language appropriate for a workplace request.
CM · Conversation Management
Listen to each answer, ask a connected follow-up and close the conversation clearly.
Listen to each answer, ask a connected follow-up and close the conversation clearly.
FP · Functional Performance
Leave both people with the same scope, owner, deadline and next action.
Leave both people with the same scope, owner, deadline and next action.
Your 30-minute route
1 · 4 minNotice the gaps
2 · 5 minChoose useful language
3 · 5 minAsk, listen, follow up
4 · 4 minConfirm the agreement
5 · 5 minRespond to change
6 · 7 minScenario, score, retry
Teacher Lesson Plan
| Stage | Teacher move | Learner evidence |
|---|---|---|
| 1 | Show one incomplete task request. Ask what is still unknown. | Identifies at least four missing details. |
| 2 | Group phrases by communication purpose, not grammar label. | Selects phrases for scope, priority, deadline and confirmation. |
| 3 | Answer only the question asked and leave one detail incomplete. | Builds the next question from the previous answer. |
| 4 | Ask for a three-part close. | States deliverable, owner and deadline accurately. |
| 5 | Add one realistic changed condition. | Renegotiates one detail and updates the summary. |
| 6 | Run independently, score, give one target and retry. | Completes the clarification cycle without a script. |
What is still unclear?
Separate what you know from what you still need to clarify.
ScopeWhich sections need changing?
AudienceWho needs the clearer version?
TimingWhat is the exact deadline?
FormatIs this a full report or a summary?
OwnershipWho approves the final version?
PriorityWhich part matters most?
Think: Which missing detail could create the biggest problem if you guessed?
Teacher Help · Stage 1
Ask the learner to identify at least four genuine gaps before offering language. Prioritise gaps that could change the deliverable or deadline.
Ask by communication purpose
Clarify the scope
Which sections would you like me to update?
When you say clearer, do you mean shorter or more detailed?
Check the priority
Which part should I prioritise?
Is accuracy or speed more important for this version?
Confirm deadline and format
What time do you need the first draft?
Would you like the full report or a one-page summary?
Close the loop
Let me confirm the next steps.
I’ll … by …, and you’ll … before …
Language freedom rule: Replace any phrase with natural language that performs the same function. You do not need to use every phrase.
Teacher Help · Stage 2
Check meaning, tone and purpose. Ask the learner to choose one useful phrase per function, then close the page or hide the models before speaking.
Build the next question from the answer
Connected follow-upShould I keep the original data table?
Useful but disconnectedWhen is the deadline?
Success evidence: Ask at least one connected follow-up instead of reading a prepared list of questions.
Teacher Help · Stage 3
Answer only what was asked. Give enough information to support a natural follow-up, but do not volunteer every missing detail.
Use a three-part close
Deliverable→Ownership→Timing
Accuracy check: Can the other person repeat what will be produced, who acts next and when each action is due?
Teacher Help · Stage 4
Do not reward a fluent close if one agreed fact is wrong. Ask the learner to correct only the inaccurate or missing element.
Keep the outcome realistic
Changed condition:
“The client has moved the meeting forward. We now need something by noon, but the finance figures will not be ready until 2 p.m.”
The learner must acknowledge the constraint, identify what can still be delivered, propose an alternative and confirm the revised plan.
Teacher Help · Stage 5
Accept another solution when it protects the purpose and makes the trade-off explicit. Focus feedback on whether the revised agreement is actionable.
Clarify a new request independently
Task: Clarify the request and close with an accurate action summary. After the first agreement, respond to one changed condition from the teacher.
Success: The listener can state the scope, priority, owner, timing and next action without guessing.
CM · 1–3
1 Reads prepared questions or needs the teacher to manage the exchange.
2 Uses one connected follow-up or adapts with support.
3 Listens, follows up, closes and renegotiates independently.
FP · 1–3
1 Important work details remain unclear.
2 Most details are clear, but one action, owner or deadline is incomplete.
3 Both people leave with the same complete, actionable plan.
Target: Aim for at least 8/9 with FP = 3.
Feedback + improved retry: Keep the first score, choose one missed element and rerun only the weakest part of the conversation.
Teacher Help · Final assessment
Do not supply wording during the first performance. Score PROF, CM and FP separately, give one precise improvement point and run a short focused retry.
Skill Passport evidence
Task Clarifier — Clarify a work request and confirm the next steps.
Teacher status: Still practising · Can do with support · Can do independently · Can adapt when conditions change
Continue your learning path
Continue your learning path
Roles, Responsibilities, and Collaboration
Build ownership and responsibility language
เตรียมคำศัพท์เรื่องบทบาทและผู้รับผิดชอบ
Meetings and Decisions
Strengthen meeting and decision language
ต่อยอดภาษาสำหรับการประชุมและการตัดสินใจ
Problems, Causes, and Solutions
Explain problems, causes and solutions
ฝึกอธิบายปัญหา สาเหตุ และทางแก้
Teaching references
CEFR Companion Volume — action-oriented outcomes, goal-oriented co-operation and interaction strategies.
Content and media rights
© 2026 Engduo Thailand. This lesson, instructional design and visual are produced for authorised Engduo use. The people shown in the cover are fictional illustrative subjects.