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WRITING PRACTICE
A Clear Follow-Up Email
Write a clear follow-up email that records the decision, action, owner and deadline.
LevelB1Time30 minutesLesson typeWriting PracticeTopic FamilyTF20 · Customer Service, Requests & Complaints
Your goal
Write a clear follow-up email that records the decision, action, owner and deadline.
Why this lesson / ทำไมต้องเรียนบทนี้
Reader and purpose guide the model analysis, drafting, checking and independent rewrite.
เขียนอีเมลติดตามผลที่ชัดเจน โดยบันทึกการตัดสินใจ งาน ผู้รับผิดชอบ และกำหนดเวลา ผู้อ่านและวัตถุประสงค์เป็นตัวกำหนดการวิเคราะห์ตัวอย่าง การร่าง การตรวจ และการเขียนใหม่ด้วยตนเอง
Progress Focus · how the final task is assessed
COM · Reader outcomeMakes the purpose and requested action clear to the reader.0 not yet · 1 with support · 2 independently
ORG · OrganisationOrders information so the reader can act quickly.0 not yet · 1 with support · 2 independently
FP · Independent writingProduces and improves an original message.0 not yet · 1 with support · 2 independently
Lesson structure · 30-minute route
3 minDefine reader and purpose4 minStudy a useful model5 minCollect precise language5 minPlan from keywords8 minDraft and test with a reader5 minFinal writing task
For maximum benefit, unfinished personal examples may be completed after class. The core lesson still ends with an independent performance.
TEACHER Teacher Lesson Plan · Read before class
- Set the listener, purpose and final outcome.
- Use the model for noticing, not line-by-line reading.
- Let the learner select and personalise useful language.
- Run supported practice, then remove the support.
- Delay feedback until the message is complete.
- Score the final task, give one improvement point and require a focused retry.
1
Define reader and purpose
After a meeting, write for a busy reader who needs the decision, action, owner and deadline without rereading the whole discussion.
Learner does: explain the listener, purpose and successful outcome in your own words.
Teacher Help · Stage 1
Ask the learner to state the listener, purpose and successful outcome in plain English. Move on only when the task is clear.
2
Study a useful model
Subject: Actions from today’s launch meeting
Hi team, we agreed to run the pilot with Team B on Friday. Nara will update the checklist by Wednesday, and Som will confirm client access by Thursday noon. The only open point is legal approval; I will update everyone by 3 p.m. tomorrow.
Learner does: identify the job of each part of the model before borrowing any language.
Teacher Help · Stage 2
Use the model once for meaning. Ask what each part achieves; do not turn the model into a long read-aloud exercise.
3
Collect precise language
| Open with purpose |
- Following today’s meeting…
- We agreed to…
|
| Record action |
- … will … by …
- The owner is…
|
| Close the loop |
- The remaining open point is…
- I will update you by…
|
Learner does: explain the meaning of each group and create one true workplace example from every row.
Teacher Help · Stage 3
Check meaning and appropriacy before correcting form. Keep only language the learner can explain and personalise.
4
Plan from keywords
Learner does: Highlight decision, action, owner and deadline in the model.
Use keywords only. Change names, figures, reasons and actions so the message is yours.
Teacher Help · Stage 4
Limit the plan to reader, purpose and five to seven keywords. The learner should draft from the plan, not copy the model.
5
Draft and test with a reader
- Plan a new follow-up in four bullet points.
- Draft, exchange with a reader and revise any ambiguous action.
Retry rule: after feedback, repeat the weakest part with one changed condition.
Teacher Help · Stage 5
Read as the intended reader and identify any unclear purpose, action or deadline. The learner decides and makes the revision.
6
Final writing task · independent rewrite
Write an 80–120 word follow-up email from new meeting notes. Every action must have one owner and one deadline.
Success: complete the task independently and make the listener’s next action or understanding clear.
Teacher Help · Final assessment
Do not supply wording during the final task. Score the three Progress Focus areas, give one precise improvement point and run a shorter retry.
Continue learning with Engduo
Practise a realistic variation with an Engduo teacher and use the connected lessons below to strengthen the same workplace outcome through another skill.
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Continue your learning path
Learn firstBuild the prerequisite: give a concise deadline update with status, risk and the next action.
Next stepExtend the challenge and learn to write a persuasive internal email with a clear benefit, evidence and requested action.