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LevelB2Time30 minutesLesson typeListening PracticeTopic FamilyTF18 · Business Communication & Collaboration

Your goal

Handle a business call with a clear opening, clarification, action summary and close.

Why this lesson / ทำไมต้องเรียนบทนี้

The learner listens before reading, extracts only the evidence needed for action, then reuses it in a short workplace response.

รับมือการโทรเรื่องงานด้วยการเปิดสาย ถามย้ำ สรุปงาน และปิดสายอย่างชัดเจน ผู้เรียนฟังก่อนอ่าน จับเฉพาะหลักฐานที่ต้องใช้ แล้วนำไปตอบสนองในสถานการณ์งานสั้น ๆ

Progress Focus · how the final task is assessed
LC · Listening comprehensionIdentifies the intended message after listening before reading.0 not yet · 1 with support · 2 independently
EV · Evidence accuracyRecords the required names, figures, reasons and actions accurately.0 not yet · 1 with support · 2 independently
FP · Functional responseUses the listening evidence in a clear workplace response.0 not yet · 1 with support · 2 independently
Lesson structure · 30-minute route
3 minPredict the evidence you need4 minFirst listen 5 minSecond listen 5 minVerify only after listening8 minUse the evidence in a response5 minFinal listening task

For maximum benefit, unfinished personal examples may be completed after class. The core lesson still ends with an independent performance.

TEACHER Teacher Lesson Plan · Read before class
  1. Set the listener, purpose and final outcome.
  2. Use the model for noticing, not line-by-line reading.
  3. Let the learner select and personalise useful language.
  4. Run supported practice, then remove the support.
  5. Delay feedback until the message is complete.
  6. Score the final task, give one improvement point and require a focused retry.
1

Predict the evidence you need

Follow a business call from opening to close. Capture the caller’s purpose, reference, constraint and confirmed next action.

Learner does: explain the listener, purpose and successful outcome in your own words.
Teacher Help · Stage 1
Ask the learner to state the listener, purpose and successful outcome in plain English. Move on only when the task is clear.
2

First listen · understand the message

Call: This is Mei returning your call about order 4762. … You need the address changed before dispatch, correct? … I will check whether the label has been printed and email you by noon. If it has, I will arrange a courier redirect.
Engduo Audio · Model 1
Engduo Audio · Model 2
Learner does: identify the job of each part of the model before borrowing any language.
Teacher Help · Stage 2
Play the first model without transcript or pausing. Ask for the overall message, not every word.
3

Second listen · capture evidence

Purpose
  • reason for calling
  • reference or account
Clarification
  • missing fact
  • condition or constraint
Close
  • owner
  • action
  • deadline
Learner does: explain the meaning of each group and create one true workplace example from every row.
Teacher Help · Stage 3
Play the second model or replay once. The learner records only the evidence named in the task; open the transcript afterwards.
4

Verify only after listening

Learner does: First listen: identify the call purpose.

Use keywords only. Change names, figures, reasons and actions so the message is yours.

Teacher Help · Stage 4
Let the learner compare notes with the model and correct the action record using audible evidence, not guesses.
5

Use the evidence in a response

  1. Second listen: record reference, constraint and action.
  2. Return the call and summarise the next step in your own words.

Retry rule: after feedback, repeat the weakest part with one changed condition.

Teacher Help · Stage 5
Take the other role or act as the reader. Change one realistic fact after the first attempt and delay correction until the message is complete.
6

Final listening task · act on what you hear

Listen to a new call once, complete the action record accurately and give a 30-second spoken handover.

Success: complete the task independently and make the listener’s next action or understanding clear.

Teacher Help · Final assessment
Do not supply wording during the final task. Score the three Progress Focus areas, give one precise improvement point and run a shorter retry.

Continue learning with Engduo

Practise a realistic variation with an Engduo teacher and use the connected lessons below to strengthen the same workplace outcome through another skill.

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Use in a real situation

Clarify Project Requirements

Apply this preparation to clarify project requirements and confirm the agreed scope and success criteria.