← Back to Business English Lessons

LevelB1–B2Time30 minutesLesson typeBusiness ScenarioTopic FamilyTF18 · Business Communication & Collaboration

Your goal

Return a business call, clarify the purpose and finish with one confirmed action.

Why this lesson / ทำไมต้องเรียนบทนี้

The lesson moves from a workplace model to supported language, interaction and a listener-focused independent scenario.

โทรกลับเรื่องงาน ถามย้ำวัตถุประสงค์ และจบสายด้วยการยืนยันการดำเนินการหนึ่งอย่าง บทเรียนเริ่มจากตัวอย่างสถานการณ์งาน ต่อด้วยภาษาช่วย การโต้ตอบ และสถานการณ์อิสระที่คำนึงถึงผู้ฟัง

Progress Focus · how the final task is assessed
COM · Communication outcomeCompletes the workplace outcome for the listener.0 not yet · 1 with support · 2 independently
CT · Communication thinkingUses a relevant reason, question, option or piece of evidence.0 not yet · 1 with support · 2 independently
FP · Independent performanceResponds independently when one condition changes.0 not yet · 1 with support · 2 independently
Lesson structure · 30-minute route
3 minUnderstand the workplace outcome4 minStudy the model exchange5 minBuild the phrase path5 minGuided role play8 minChange one condition and respond5 minFinal role play

For maximum benefit, unfinished personal examples may be completed after class. The core lesson still ends with an independent performance.

TEACHER Teacher Lesson Plan · Read before class
  1. Set the listener, purpose and final outcome.
  2. Use the model for noticing, not line-by-line reading.
  3. Let the learner select and personalise useful language.
  4. Run supported practice, then remove the support.
  5. Delay feedback until the message is complete.
  6. Score the final task, give one improvement point and require a focused retry.
1

Understand the workplace outcome

You received a short message with incomplete context. Return the call without making assumptions.

Learner does: explain the listener, purpose and successful outcome in your own words.
Teacher Help · Stage 1
Ask the learner to state the listener, purpose and successful outcome in plain English. Move on only when the task is clear.
2

Study the model exchange

Caller: Hi, this is Mei returning your call about order 4762.
Client: Thanks. I need to change the delivery address.
Caller: Certainly. Before I update it, could you confirm the new address and the delivery date you need?
Client: Friday would be ideal.
Caller: I will check availability and email you by noon.
Learner does: identify the job of each part of the model before borrowing any language.
Teacher Help · Stage 2
Use the model once for meaning. Ask what each part achieves; do not turn the model into a long read-aloud exercise.
3

Build the phrase path

Open
  • This is… returning your call about…
  • I understand you called regarding…
Clarify
  • Before I…, could you confirm…?
  • When exactly do you need…?
Close
  • I will… by…
  • So the next step is…
Learner does: explain the meaning of each group and create one true workplace example from every row.
Teacher Help · Stage 3
Check meaning and appropriacy before correcting form. Keep only language the learner can explain and personalise.
4

Guided role play

Learner does: Return a call with one missing detail.

Use keywords only. Change names, figures, reasons and actions so the message is yours.

Teacher Help · Stage 4
Give prompts or keywords, not a full script. Require the learner to make the content true for the situation.
5

Change one condition and respond

  1. Handle a changed request.
  2. Summarise the action and deadline before closing.

Retry rule: after feedback, repeat the weakest part with one changed condition.

Teacher Help · Stage 5
Take the other role or act as the reader. Change one realistic fact after the first attempt and delay correction until the message is complete.
6

Final role play · prove the skill

Handle a four-minute call in which the purpose changes once and both speakers finish with the same next action.

Success: complete the task independently and make the listener’s next action or understanding clear.

Teacher Help · Final assessment
Do not supply wording during the final task. Score the three Progress Focus areas, give one precise improvement point and run a shorter retry.

Continue learning with Engduo

Practise a realistic variation with an Engduo teacher and use the connected lessons below to strengthen the same workplace outcome through another skill.

Explore Engduo Business English →

Continue your learning path